IT Support & Helpdesk

Flexible, friendly computer network support – just when you need it.

We aim to answer over 95% of calls within a few rings 9-5pm, weekdays.

Technical support, available remotely, over the internet or telephone, or we can provide experienced IT engineers onsite at your place of work.

We work with our clients to ensure that:

  • You make the best use of your investment in computer systems and technology.
  • Your staff are increasingly productive with decreased downtime.
  • Your staff can work productively when at home

Our IT support covers all the technological aspects of your business.  Once you become a MazingTree customer we take time to ensure we have a good understanding of your individual business needs.  We excel at solving your technology problems, so if your computer system is not performing, please get in touch to find out how we can support you.

Our IT support desk supports businesses of all sizes, as well as internal IT teams or managers.

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your IT team whenever you need us

Whether it’s an existing system causing problems or a new system you need expertly installed,
call us on 01752 540 540 to discuss how we can help.

Remote IT Support

Most IT support is provided remotely.
You can contact us by email, or telephone to report problems. Our remote support software provides monitoring and also provides us with remote access to your servers, desktops or laptops (Mac or Windows) when required. This is the fastest way to provide support and is designed to get your staff up and running again in the shortest possible time. Our monitoring software gives inventory and performance data such as disk and memory space to help with proactive maintenance, reducing downtime.

Onsite IT Support

When we can’t resolve your problem remotely.
Where remote IT support doesn’t work, one of our engineers will pay a visit to get things working again. Our engineers are highly experienced and trained to communicate well to explain things in plain English so you understand what has happened and how we’ve solved the problem.

Managed IT Support

For those without expert in-house IT support.
A Complete managed service can take the burden for all your IT requirements. An outsourced help desk your staff can contact - our engineers are on hand to solve your IT problems. If needed, our engineers will visit onsite to fix those more complicated problems.

Benefits of Managed IT Support

  • Focus on Your Business
    Grow your business instead of worrying about your IT. Spend that time increasing revenue and reducing costs.
  • Increase Efficiency
    Reduce staff downtime by resolving issues quickly.
  • Reduce Labour Costs
    Get access to an entire experienced IT department, for a fraction of the cost of employing your own staff.
  • Own the problem
    The problem is ours to solve not yours.

Complementary IT Support

Additional support for your IT manager or internal IT team.
This is where you come to get specific knowledge and experience to help with IT projects. Increase capacity during busy periods and obtain second opinions if needed.

Benefits of Complementary IT Support

  • Increase Capacity
    Issues are resolved more quickly, meaning your staff can keep working.
  • Utilise Specific Skills
    Compliment your team with additional skills, knowledge and expertise.
  • Improve ROI
    Old hardware and practises can cost money if poorly managed or maintained. Our engineers are on the cutting edge of IT technology and will support both your old tech and suggest new alternatives.

Why not give us a call and speak to us about IT Support packages, and how they can help to streamline your business. 

We’d love to talk to you so call us on 01752 540 540 now.

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